Appointment Reminders

This App sends scheduled messages around each appointment. Examples: remind the client two days before, send a thank-you one day after, or prompt a review a few days later. You choose the timing and the channel. Email rules use an email template. SMS rules use an on/off switch (and a custom template when allowed). This does not send the message that goes out the moment a booking is created or changed - that is Customer Appointment Updates.

Adding the App

1. Finish email basics first (SMTP if you mail from your own domain).
2. If you send SMS reminders, add Textbelt SMS and confirm you have texting credits.
3. Open Apps, then Store, and install Appointment Reminders.
4. Create a rule with a clear internal name (for example, “Reminder 24 hours prior”). Pick the timing and channel. Email rules need a template. SMS rules need the switch on. Then save.
5. Book a practice appointment and verify the message arrives and respects quiet hours.

For delivery problems, see Apps troubleshooting.

Good to know

Customer Appointment Updates fires right when status changes. This App fires on a calendar clock. Decide which Apps you need so guests are not overloaded.

Usage

Day-before reminders to cut missed visits

Use this when: People forget midday meetings or evening services.

You need: A valid email or mobile number saved on the booking, SMS credits when you text.

Friendly follow-ups after the visit

Use this when: You want gratitude messages, short surveys, or a polite review link later.

You need: Copy that meets local marketing and review-platform rules.

Removing the App

1. Open Apps, then Installed apps.
2. Open Appointment Reminders, delete unused rules first if prompted, then remove the App entirely.

What changes afterward

Scheduled reminders stop. Instant customer emails or texts from Customer Appointment Updates may still send unless you turn those off separately.