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CatalogGift cardsCreating a new gift card

Creating a new gift card

Issue a gift card when a client buys prepaid credit they can spend on bookings. You record payment in person (Cash or Card) or send a Payment link so they pay online. After save, the code is fixed; you cannot change it later.

Before you start

  • Know the Amount and whether the card should expire.
  • Have the Customer in your client list.
  • For a Payment link, install a payment app under Apps (for example Stripe, Square, or PayPal). Payment link only appears in the payment method list when at least one such app can send a link.

Create the gift card

  1. Open Appointments → Catalog → Gift cards.
  2. Click Add New.

The New gift card form opens.

New gift card form

Gift card code

  1. Keep the generated Code, or click the dice / regenerate control for another unique code.
  2. Optionally copy the code with the copy control so you can send it outside Hacado.

Rules:

  • Required, unique in the workspace.
  • Length is limited (typically a short segmented code such as 27D-51C-BJJ).
  • You cannot edit the code after the gift card is saved.

Amount and expiry

  1. Enter Amount - the prepaid balance the customer can spend (currency). Must be greater than zero.
  2. Optionally set Expires at. Leave empty for no expiry. After that date the card cannot be used for new payments even if balance remains.

Example: $100 with expiry 31 Dec 2027 → client can redeem until that datetime, up to $100 of bookings.

Customer and payment

  1. Pick the Customer who bought the card. Required. Credits and history stay tied to that customer.
  2. Choose Payment method:

Payment method Cash or Card

MethodWhen to useWhat happens on Save
CashPaid in person with cashGift card is created and treated as paid.
CardPaid in person by card (terminal / offline)Same as cash: created as paid in Catalog.
Payment linkCustomer will pay onlineAppears only when a payment-link app is available. Card stays pending until the link is paid (or cancelled).

Payment link options

  1. Choose Payment link as the payment method.
  2. If more than one payment app is installed, pick the App.
  3. Set Send via:
    • Email - send the link to a customer email destination.
    • SMS - send by text (requires SMS setup and consent when Hacado asks).
    • Copy link - Hacado copies the URL after create so you can paste it yourself.
  4. For Email or SMS, pick the Destination from the customer’s known contacts.
  5. Click Save.

In-person payment

  1. Choose Cash or Card.
  2. Click Save.

Hacado records the in-store payment and creates the gift card immediately.

Save

  1. Click Save.

Hacado opens the gift card (or confirms create). For Copy link, copy the URL from the confirmation when shown.

Good to know

  • Configure a default payment app under Apps → Default apps if create fails with a payment-app error.
  • Activating or deactivating later is covered in Activating and deactivating.
  • Delete rules (when delete is blocked) are in Deleting a gift card.
Listing gift cardsUpdating an existing gift card