Working with sold packages

Use the row menu on a sold package to book visits, review history, correct used credits, or cancel and reactivate a customer’s purchase.

Open Appointments → Catalog → Sold packages, then open the menu on a row.

Schedule appointment

1. Click Schedule appointment.

This action appears only when the sold package is Active and still has remaining credits. Hacado opens a new appointment prefilled with the customer and package.

View appointments

1. Click View appointments.

Hacado opens the appointments list filtered to bookings that used this sold package.

View customer

1. Click View customer.

Hacado opens the customer’s packages area so you can see this purchase in their profile.

Adjust used credits

Use this when the used count is wrong (for example after a manual correction).

1. Click Adjust used credits.
2. Set Used credits within the allowed range.
3. Optionally enter a Reason.
4. Save.

Adjust used credits is not available for Cancelled packages.

Cancel package

1. Click Cancel package.
2. Confirm in the dialog.

Cancellation keeps remaining credits on the purchase so you can restore them later with reactivate.

Reactivate package

1. On a Cancelled sold package, click Reactivate package.
2. Confirm in the dialog.

Remaining credits stay as they are after reactivate.

Good to know

Public package definitions and booking availability stay under Packages and Services and packages. Sold package actions only change one customer’s purchase.