Customer Appointment Updates

This App tells customers as soon as their booking changes. For each event (pending, confirmed, declined, canceled, no-show, rescheduled) you turn the update on and choose email, text, or both. Email uses your templates. Text uses built-in copy, or a custom template when your workspace allows it. You can also attach a calendar file to emails and use different emails for package appointments.

Adding the App

1. Confirm outbound email (often SMTP).
2. For texts, enable text messaging and add Textbelt SMS or your SMS option.
3. Open Apps, then Store, and install Customer Appointment Updates.
4. For each event, turn the update on. Pick an email template when email is on. Turn on text when you want SMS. Save.
5. Book a practice appointment and confirm the customer receives the right message.

Problems sending? Apps troubleshooting

Good to know

Appointment Reminders sends on a clock (for example, one day before). This App fires when the status changes. Choose both carefully so guests are not overloaded.

Usage

Confirm politely when you accept an appointment

Use this when: Clients need confidence the slot is theirs.

You need: A confirmed-stage email template and branding that match your voice.

Text for urgent changes

Use this when: Customers respond faster to SMS than email.

You need: A phone number on the booking, consent where required, and SMS credits.

Package-specific emails

Use this when: Package bookings should use different wording than standard appointments.

You need: Separate pending/confirmed package email templates turned on in this App.

Removing the App

1. Open Apps, then Installed apps.
2. Remove Customer Appointment Updates.

What changes afterward

Customers stop receiving these automatic status updates. Timed reminders from other Apps may still send.